Walt Disney World Hearing Disability Information

Disability Access Service (DAS)

HEARING DISABILITY ASSISTANCE AT DISNEY WORLD

Assistive Listening Systems
Written Scripts
Sign Language
Telephones
Video Captioning
Handheld Captioning
Resort Hotels

From the simplicity of a pad and pen/pencils to the sophistication of Handheld Captioning, there are a number of accommodations for guests with hearing disabilities.

Assistive Listening Systems

Disney’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop at specific theme park attractions. Recommended for guests with mild to moderate hearing loss, Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use. (The device must be returned on the same day in order to receive a refund.)

ASSISTIVE LISTENING SYSTEMS AVAILABLE AT:

Magic Kingdom

Country Bear Jamboree
Enchaned Tales with Belle
The Hall of Presidents
Jungle Cruise
Monters, Inc. Laugh Floor
Mickey's PhilharMagic
Walt Disney's Carousel of Progress
Walt Disney's Enchanted Tiki Room

EPCOT

America Gardens Theater
The American Adventure
Beauty and the Beast Sing-Along
Canada: Canada Far and Wide
China: Reflections of China
France: Impressions de France
Germany: Biergarten
Guardians of the Galaxy: Cosmic Rewind
The Land: Awesome Planet
Remy's Ratatouille Adventure
The Seas: Turtle Talk with Crush

Disney's Hollywood Studios

Beauty and the Beast – Live on Stage
For the First Time in Forever – A Frozen Sing-Along Celebration
Indiana Jones Stunt Spectacular!
Millenium Falcon: Smugglers Run
Muppet*Vision 3D
Star Wars Launch Bay
Walt Disney Presents (theater only)

Disney's Animal Kingdom Theme Park

Avatar Flight of Passage
DINOSAUR
Donald's Dino-Bash!
Festival of the Lion King
Finding Nemo: The Big Blue... and Beyond!
It’s Tough To Be A Bug!
Kilimanjaro Safaris
Wildlife Express Train

ESPN Wide World of Sports

Baseball Stadium
Field House

Written Scripts

Guest Assistance Packets containing dialogue, flashlights, pen and paper are available at or near the performance areas or entrances for most shows and attractions. Guests should contact a host/hostess at the attractions.

Sign Language

When requested, Disney World will provide Sign Language interpretation at live Theme Park shows with a minimum of seven days' notice. Currently, interpreted performances are available on a rotating basis as follows:

Disney's Hollywood Studios - Sundays and Wednesdays
Magic Kingdom- Mondays and Thursdays
EPCOT- Fridays
Disney's Animal Kingdom Theme Park - Tuesdays and Saturdays

The schedule of interpreted performances is updated on a weekly basis. For a list of Sign Language interpreted performances, please send an email to [email protected]. Guests can also obtain a copy of this schedule at a Walt Disney World Guest Relations location upon arrival.

Guests can request Sign Language interpretation with a minimum of 14-days advanced notice for some special events and dinner shows including:

Hoop-Dee-Doo Musical Revue
Disney's Keys to the Kingdom Tour

by calling Disney World Resort Information at:

Voice: (407) 824-4321
TTY: (407) 827-5141

Disney guests who request this service will be contacted prior to their visit with an appropriate show schedule and to verify arrangements. Guests under 18 years of age must have parent or guardian permission to call.

Additionally, arrangements can be made for other events and shows with a minimum two weeks notice. There is no fee for Sign Language assistance.

It's important to note that sign language interpreters will not escort parties around the parks for a guided tour.

Where necessary, contact Guest Relations to obtain information regarding the best location to view or wait for an interpreter. Guest Relations can also provide updated performance schedules, Assistive Listening Devices, Handheld Captioning receivers and remote control Activators for Video Captioning.

Telephones

Pay phones equipped with amplified handsets as well as Text Typewriters (TTY) are available throughout Disney World. The "Guidebook for Guests with Disabilities" as well as the Theme Park Guide Maps lists the locations.

When you need to contact a Disney cast member at your resort when using a TTY, dial "9", then (407) 939-8255. This number can put you in touch with the Front Desk, Guest Services, Housekeeping, Engineering Services, etc. There is no charge for this call.

Other helpful TTY numbers:

711 - Florida Relay Service
911 - Emergency

PHONE LOCATIONS:

Magic Kingdom

Transportation and Ticket Center East Gate
Park Entrance Plaza East Gate
Main Street Railroad Station Lower Level
First Aid
Frontierland/Adventureland Breezeway
Splash Mountain
Peter Pan's Flight
Restrooms in Space Mountain vicinity
Guest Relations Lobby (City Hall)

EPCOT

Bus Parking
Spaceship Earth exit
Odyssey Center
China Plaza
The American Adventure - Liberty Inn
Morocco
International Gateway
Guest Relations

Disney's Hollywood Studios

Kennel
First Aid
Hollywood Brown Derby
Opposite Star Tours
Opposite the Tower of Terror
Fantasmic!
Guest Relations

Disney's Animal Kingdom Theme Park

Main Entrance next to Guest Relations
Discovery Island opposite Flame Tree Barbecue
Tusker House
Conservation Station
Asia in the Restroom vicinity
Restaurantosaurus
Guest Relations Lobby

Video Captioning

Caption-ready monitors are identified with a "CC" symbol and can only be activated by remote control. Single button activators are available at Guest Relations at the four Disney Theme Parks and require a $25 refundable deposit (must return item on the same day for refund). Video captioning can also be activated using Disney's Handheld Device ($25 refundable deposit is required).

VIDEO CAPTIONING AVAILABLE AT:

Magic Kingdom

Monsters, Inc. Laugh Floor
TRON Lightcycle / Run
Walt Disney's Carousel of Progress

EPCOT

Disney and Pixar Short Film Festival
Disney's DuckTales World Showcase Adventure
Mission: SPACE: Pre-Show only
Test Track: Briefing Room pre-show
Soarin' Around the World

Disney's Hollywood Studios

For the First Time in Forever: A Frozen Sing-Along Celebration
Jim Henson's Muppet*Vision 3D (pre-show)
Star Tours (Boarding area)
Toy Story Mania!
Tower of Terror (pre-show)

Disney's Animal Kingdom Theme Park

Avatar Flight of Passage
DINOSAUR (pre-show)
Kilimanjaro Safari (pre-show)

NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE MAY BE CAPTIONED.

Handheld Captioning

This system uses a wireless handheld receiver that displays text where fixed captioning systems are not an option, such as moving attractions. Receivers are available at Guest Relations at the four Disney theme parks and requires a $25.00 deposit. (The unit must be returned on the same day for a refund.)

The Handheld Captioning units receive infrared signals from transmitters located at the rides/attractions. These transmitters prompt the unit (similar to a Personal Data Assistant - PDA) to display the illuminated text. Once it's activated at Guest Relations, it will automatically turn on when receiving a signal.

HANDHELD CAPTIONING AVAILABLE AT:

Magic Kingdom