Walt Disney World Hearing Disability Information
HEARING DISABILITY ASSISTANCE AT DISNEY WORLD
- Assistive Listening Systems
- Written Scripts
- Sign Language
- Telephones
- Video Captioning
- Handheld Captioning
- Resort Hotels
From the simplicity of a pad and pen/pencils to the sophistication of Handheld Captioning, there are a number of accommodations for guests with hearing disabilities.
Assistive Listening Systems
Disney’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop at specific theme park attractions. Recommended for guests with mild to moderate hearing loss, Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use. (The device must be returned on the same day in order to receive a refund.)
ASSISTIVE LISTENING SYSTEMS AVAILABLE AT:
Magic Kingdom
- Country Bear Jamboree
- Enchaned Tales with Belle
- The Hall of Presidents
- Jungle Cruise
- Monters, Inc. Laugh Floor
- Mickey's PhilharMagic
- Walt Disney's Carousel of Progress
- Walt Disney's Enchanted Tiki Room
- America Gardens Theater
- The American Adventure
- Beauty and the Beast Sing-Along
- Canada: Canada Far and Wide
- China: Reflections of China
- France: Impressions de France
- Germany: Biergarten
- Guardians of the Galaxy: Cosmic Rewind
- The Land: Awesome Planet
- Remy's Ratatouille Adventure
- The Seas: Turtle Talk with Crush
- Beauty and the Beast – Live on Stage
- For the First Time in Forever – A Frozen Sing-Along Celebration
- Indiana Jones Stunt Spectacular!
- Millenium Falcon: Smugglers Run
- Muppet*Vision 3D
- Star Wars Launch Bay
- Walt Disney Presents (theater only)
- Avatar Flight of Passage
- DINOSAUR
- Donald's Dino-Bash!
- Festival of the Lion King
- Finding Nemo: The Big Blue... and Beyond!
- It’s Tough To Be A Bug!
- Kilimanjaro Safaris
- Wildlife Express Train
- Baseball Stadium
- Field House
Written Scripts
Guest Assistance Packets containing dialogue, flashlights, pen and paper are available at or near the performance areas or entrances for most shows and attractions. Guests should contact a host/hostess at the attractions.
Sign Language
When requested, Disney World will provide Sign Language interpretation at live Theme Park shows with a minimum of seven days' notice. Currently, interpreted performances are available on a rotating basis as follows:
Disney's Hollywood Studios - Sundays and Wednesdays
Magic Kingdom- Mondays and Thursdays
EPCOT- Fridays
Disney's Animal Kingdom Theme Park - Tuesdays and Saturdays
The schedule of interpreted performances is updated on a weekly basis. For a list of Sign Language interpreted performances, please send an email to [email protected]. Guests can also obtain a copy of this schedule at a Walt Disney World Guest Relations location upon arrival.
Guests can request Sign Language interpretation with a minimum of 14-days advanced notice for some special events and dinner shows including:
- Hoop-Dee-Doo Musical Revue
- Disney's Keys to the Kingdom Tour
by calling Disney World Resort Information at:
- Voice: (407) 824-4321
- TTY: (407) 827-5141
Disney guests who request this service will be contacted prior to their visit with an appropriate show schedule and to verify arrangements. Guests under 18 years of age must have parent or guardian permission to call.
Additionally, arrangements can be made for other events and shows with a minimum two weeks notice. There is no fee for Sign Language assistance.
It's important to note that sign language interpreters will not escort parties around the parks for a guided tour.
Where necessary, contact Guest Relations to obtain information regarding the best location to view or wait for an interpreter. Guest Relations can also provide updated performance schedules, Assistive Listening Devices, Handheld Captioning receivers and remote control Activators for Video Captioning.
Telephones
Pay phones equipped with amplified handsets as well as Text Typewriters (TTY) are available throughout Disney World. The "Guidebook for Guests with Disabilities" as well as the Theme Park Guide Maps lists the locations.When you need to contact a Disney cast member at your resort when using a TTY, dial "9", then (407) 939-8255. This number can put you in touch with the Front Desk, Guest Services, Housekeeping, Engineering Services, etc. There is no charge for this call.
Other helpful TTY numbers:
PHONE LOCATIONS:- Transportation and Ticket Center East Gate
- Park Entrance Plaza East Gate
- Main Street Railroad Station Lower Level
- First Aid
- Frontierland/Adventureland Breezeway
- Splash Mountain
- Peter Pan's Flight
- Restrooms in Space Mountain vicinity
- Guest Relations Lobby (City Hall)
- Bus Parking
- Spaceship Earth exit
- Odyssey Center
- China Plaza
- The American Adventure - Liberty Inn
- Morocco
- International Gateway
- Guest Relations
- Kennel
- First Aid
- Hollywood Brown Derby
- Opposite Star Tours
- Opposite the Tower of Terror
- Fantasmic!
- Guest Relations
Disney's Animal Kingdom Theme Park
- Main Entrance next to Guest Relations
- Discovery Island opposite Flame Tree Barbecue
- Tusker House
- Conservation Station
- Asia in the Restroom vicinity
- Restaurantosaurus
- Guest Relations Lobby
Video Captioning
Caption-ready monitors are identified with a "CC" symbol and can only be activated by remote control. Single button activators are available at Guest Relations at the four Disney Theme Parks and require a $25 refundable deposit (must return item on the same day for refund). Video captioning can also be activated using Disney's Handheld Device ($25 refundable deposit is required).
VIDEO CAPTIONING AVAILABLE AT:
Magic Kingdom
- Monsters, Inc. Laugh Floor
- TRON Lightcycle / Run
- Walt Disney's Carousel of Progress
- Disney and Pixar Short Film Festival
- Disney's DuckTales World Showcase Adventure
- Mission: SPACE: Pre-Show only
- Test Track: Briefing Room pre-show
- Soarin' Around the World
- For the First Time in Forever: A Frozen Sing-Along Celebration
- Jim Henson's Muppet*Vision 3D (pre-show)
- Star Tours (Boarding area)
- Toy Story Mania!
- Tower of Terror (pre-show)
- Avatar Flight of Passage
- DINOSAUR (pre-show)
- Kilimanjaro Safari (pre-show)
NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE MAY BE CAPTIONED.
Handheld Captioning
This system uses a wireless handheld receiver that displays text where fixed captioning systems are not an option, such as moving attractions. Receivers are available at Guest Relations at the four Disney theme parks and requires a $25.00 deposit. (The unit must be returned on the same day for a refund.)The Handheld Captioning units receive infrared signals from transmitters located at the rides/attractions. These transmitters prompt the unit (similar to a Personal Data Assistant - PDA) to display the illuminated text. Once it's activated at Guest Relations, it will automatically turn on when receiving a signal.
HANDHELD CAPTIONING AVAILABLE AT:
- A Pirate's Adventure ~ Treasures of the Seven Seas
- Buzz Lightyear's Space Ranger Spin
- Country Bear Jamboree
- Enchanted Tales with Belle
- The Hall of Presidents
- Haunted Mansion
- "it's a small world"
- Jungle Cruise
- The Many Adventures of Winnie the Pooh
- Mickey's PhilharMagic
- Peter Pan's Flight
- Pirates of the Caribbean
- Tomorrowland Transit Authority Peoplemover
- Under the Sea ~ Journey of The Little Mermaid
- Walt Disney World Railroad
- Walt Disney's Carousel of Progress
- Walt Disney's Enchanted Tiki Room
- The American Adventure
- Awesome Planet
- Canada Far and Wide
- Disney and Pixar Short Film Festival
- Frozen Ever After
- Grand Fiesta Tour Starring The Three Caballeros
- Guardians of the Galaxy: Cosmic Rewind
- Impressions de France
- Journey Into Imagination with Figment
- Living With the Land
- Reflections of China
- Remy's Ratatouille Adventure
- The Seas with Nemo and Friends
- Spaceship Earth
- Beauty and the Beast Live on Stage
- For the First Time in Forever: A Frozen Sing-Along Celebration
- Indiana Jones™ Epic Stunt Spectacular!
- Lightning McQueen's Racing Academy
- Mickey & Minnie's Runaway Railway
- Millenium Falcon: Smugglers Run
- Muppet*Vision 3D
- Star Tours: The Adventures Continue
- Star Wars Launch Bay
- Star Wars: Rise of the Resistance
- Vacation Fun - An Original Animated Short with Mickey & Minnie
- Walt Disney Presents
Disney's Animal Kingdom Theme Park
- Festival of the Lion King
- It's Tough to be a Bug!
- Kilimanjaro Safaris
- Na'vi River Journey
- Wildlife Express Train
Disney Resort Hotel Room Amenities
The Disney Resort hotels offer accessibility services for guests with disabilities.
- Visual door knock/doorbell alert
- Visual telephone call alert
- Telephone with volume control
- Electrical outlet near telephone jack
- TTY available upon request at check-in
These features are available in select rooms and do not require an extra charge.
